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Employee FAQs Bar

Q: How do I access Frontier Email Account?
A: You can access your Frontier Email Account here. Please review the Accessing Frontier Email Account for more information.

Q: How do I access Frontier Voice Messaging System?
A: Please review the Accessing Frontier Messaging System for more information.

Q: As an employee of Frontier, what holidays/
vacation time benefits do I have?

A: Please refer to Employee Benefits/Holidays page.

Q: As an employee of Frontier, what insurance benefits do I have?
A: Please refer to Employee Benefits/Insurance page.

Q: As an employee of Frontier, am I eligible to participate in the Frontier 401(k) Plan?
A: Please refer to Employee Benefits/401(k) Plan

Q: As an employee of Frontier, am I eligible to receive employer contributions for the 401(k) Plan?
A: Please refer to Employee Benefits/401(k) Plan.

Q: As an employee of Frontier, what referral benefits do I have?
A: Please refer to Referrals page.

Q: What is my timesheet schedule?
A: At the time of your job assignment you will be explained when it is you must report your timesheets such as weekly or semi-monthly. Weekly employees must submit their timesheets approved by their supervisor every Monday before noon for the previous week. semimonthly employees must submit their timesheets approved by their supervisor on the 15th and on months end. Just as a reminder if anyone fails to submit his or her timesheet on time, his or her direct deposit may not be posted as scheduled. Please review the Timesheet and Payroll Policies for more information.

Q: Where do I get my timesheet?
A: Please refer to the download page.

Q: As an employee of Frontier, what do I need to know?
A: Please refer to the employee downloads page for the employee handbook and other important documents which provide in-depth information to all of the Frontier's policies. Also be sure to refer to orientation and work ethics pages.

Q: How do I get to Frontier?
A: For directions to Frontier from Hobby Airport: Take I-45N. Take the US-59 South exit towards Victoria. Merge onto US-59 S. Exit Beltway 8 (Toll road) Frontage Road, after Bissonnet Street. Stay on feeder and make a U-Turn under US-59 and Beltway 8.
For directions from Intercontinental Airport: Take Beltway 8 and merge onto Beltway 8 E. Go onto Beltway 8/N Sam Houston Pkwy E. Take the US-59 Frontage Road exit. Stay on the feeder road, make a left at the intersection of Frontage Road and US-59 North feeder.
For directions from downtown Houston: Take US-59 S. Exit Beltway 8 (Toll road) Frontage Road, after Bissonnet Street. Stay on feeder and make a U-Turn under US-59 and Beltway 8.

**We are on the US-59 North Feeder. It is a six-story building with mirror windows.** Refer to Contact Us for physical address and map.

Q: What are Frontier's policies on expenses?
A: All expenses should have prior approvals. Only prior approved expenses will be reimbursed. Employees are responsible for maintaining and faxing expense forms and receipts on weekly bases. All the approved expenses accumulated must be submitted on Monday for the previous week ending Sunday. For the expense form go to the download page.

Q: What are Frontier's policies on payroll?
A: Payroll for period ending 15th will be posted on the 22nd and pay period ending 30th/31st will be posted on the 7th as long as the employees timesheets approved by the supervisor and expense reports are submitted on time. Please review the Timesheet and Payroll Policies for more information.

Q: Does Frontier have direct deposit for its employees?
A: Yes, in order to make this possible we must get the direct deposit authorization form fully completed from everyone and faxed to our office. Please refer to the download page for the direct deposit form.

Q: If my current H-1B is expiring, when should I contact Frontier about the extension?
A: Although Frontier keeps track of all these dates employees should still call at least two months prior to its expiration dates.

Q: When does Frontier's medical insurance get effective?
A: Coverage is effective on the 1st day of the month coinciding with or next following the 30 days of date of hire.

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